ITSM Insights | Sumble

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers. ITSM is commonly used to align IT services with the needs of the business, improve service quality, reduce costs, and manage risks. Popular frameworks and methodologies used in ITSM include ITIL, COBIT, and ISO 20000.

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What other technologies are related to ITSM?

ITSM Complementary Technologies

ITOM

IT Operations Management is complementary to ITSM, providing the tools to manage the infrastructure and applications that support IT services. ITOM can provide input to ITSM to help resolve issues and make the ITSM processes operate effectively.

mentioned alongside ITSM in 62% (3.3k) of relevant job posts

HRSD

Human Resources Service Delivery can leverage the ITSM platform to manage HR-related requests and processes, complementing ITSM by extending service management principles to other departments.

mentioned alongside ITSM in 70% (1.3k) of relevant job posts

CSM

Customer Service Management extends the ITSM platform to manage customer-facing services and processes, complementing ITSM by leveraging its capabilities for external customers.

mentioned alongside ITSM in 44% (1.7k) of relevant job posts