ITSM
**ITSM**
What is ITSM?
ITSM stands for Information Technology Service Management. It refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers. ITSM is commonly used to align IT services with the needs of the business, improve service quality, reduce costs, and manage risks. Popular frameworks and methodologies used in ITSM include ITIL, COBIT, and ISO 20000.
Which job functions commonly mention ITSM?
Which organizations are mentioning ITSM?
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