ITIL 4 Foundation provides a general awareness of the key elements, concepts, and terminology used in ITIL 4, and how ITIL can create value for businesses. It introduces the ITIL service management framework and describes how it has evolved to adopt modern technologies and ways of working. It is commonly used as a foundational certification for IT professionals and others involved in delivering IT-enabled services, enabling them to understand a common language and a holistic approach to service management.
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