ISO/IEC 20000 is an international standard for IT service management (ITSM). It specifies requirements for a service provider to plan, establish, implement, operate, monitor, review, maintain and improve an ITSM system. It's commonly used to ensure that IT services are aligned with business needs and delivered effectively. Organizations use ISO/IEC 20000 to improve their IT service delivery, enhance customer satisfaction, and demonstrate a commitment to quality.
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