What is ISO 20000-1?

ISO 20000-1 is an international standard for IT service management (ITSM). It specifies requirements for a service provider to plan, establish, implement, operate, monitor, review, maintain and improve an ITSM system. It's used by organizations to demonstrate their ability to deliver and manage IT services that meet business needs and customer expectations, leading to improved service quality, reduced costs, and increased customer satisfaction.