# Companies using Genesys

15,379 companies use Genesys, based on their job posts and their employees' public profiles. Hiring for it is steady, with 7,120 job posts naming it from October 2025 to August 2026. It comes up most in Customer Support job posts.

Data as of November 9, 2026. Source: Sumble.

## Which companies name Genesys in the most job posts?

BBVA and Concentrix have the most job posts naming Genesys, with 678 and 518. Of the five companies in the table, Accenture has the most employees who list it on their profiles: 347.

| Company | Job posts | People | Recent job post |
|---|---:|---:|---|
| [BBVA](https://sumble.com/orgs/bbva) | 678 | 7 | "A través del diseño y optimización de flujos en Architect (Genesys)." (SOFTWARE SOLUTIONS DEVELOPMENT ASSOCIATE I - CANALES ASISTIDOS (CC-CB) - AI TRANSFORMATION & ENGINEERING COLOMBIA, Nov 4, 2026) |
| [Concentrix](https://sumble.com/orgs/concentrix) | 518 | 211 | "Hands on experience on any one or more WFM tools like IEX/eWFM/Avaya/Genesys is essential." (Supervisor, WFM Planning & Scheduling - Davao, Nov 1, 2026) |
| [Accenture](https://sumble.com/orgs/accenture) | 441 | 347 | "…clients on customer service technologies (e.g., Salesforce, Dynamics, Amazon Connect, Genesys, NICE) and how these platforms enable omnichannel service strategies and scalable operating models." (Customer Growth Strategy Consultant \| Utilities, Oct 27, 2026) |
| [Miratech](https://sumble.com/orgs/miratech) | 344 | 99 | "Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect." (Senior Amazon Connect Developer (Python and Bedrock), Nov 3, 2026) |
| [Tata Consultancy Services](https://sumble.com/orgs/tata-consultancy-services-tcs) | 261 | 332 | "Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred." (IVR Automation tester, Nov 7, 2026) |

## Is hiring for Genesys growing?

Hiring for Genesys barely changed, at 3.7 in every 10,000 job posts from June to August 2026 against 3.8 from March to May. Its busiest month was February 2026, at 4.0.

| Month | Job posts naming it | All job posts | Per 10,000 job posts |
|---|---:|---:|---:|
| Oct 2025 | 498 | 1,413,673 | 3.5 |
| Nov 2025 | 653 | 1,822,119 | 3.6 |
| Dec 2025 | 416 | 1,236,103 | 3.4 |
| Jan 2026 | 697 | 1,828,002 | 3.8 |
| Feb 2026 | 740 | 1,856,647 | 4.0 |
| Mar 2026 | 670 | 1,850,711 | 3.6 |
| Apr 2026 | 658 | 1,728,886 | 3.8 |
| May 2026 | 712 | 1,821,509 | 3.9 |
| Jun 2026 | 702 | 1,909,496 | 3.7 |
| Jul 2026 | 706 | 1,815,180 | 3.9 |
| Aug 2026 | 668 | 1,835,698 | 3.6 |

## How many companies named Genesys in a job post for the first time in recent months?

In the three months to August 2026, 296 companies posted about Genesys for the first time. From March to May, 306 did. From October 2025 to August 2026, 1,064 companies named it in a job post for the first time.

| Period | Companies naming it in a job post for the first time |
|---|---:|
| March to May 2026 | 306 |
| June to August 2026 | 296 |
| October 2025 to August 2026 | 1,064 |

Companies whose first job post naming it appeared in that period. Recruiters, staffing firms and job boards are left out.

## How do we know which companies use Genesys?

Of the 15,379 companies here, 10,488 are known from what employees list on their profiles. 2,016 show up in both job posts and employees' profiles.

| How we know | Companies | Share |
|---|---:|---:|
| Job posts name Genesys | 4,891 | 32% |
| Employees' profiles list Genesys | 10,488 | 68% |

## What size are the companies that use Genesys?

By size, the biggest group of Genesys users is companies with 50 to 999 employees, at 45%. The second-largest group is companies with 1,000 to 5,000 employees, at 22%.

| Size | Share | Typical tech page |
|---|---:|---:|
| Under 50 employees | 18% | 22% |
| 50 to 999 | 45% | 38% |
| 1,000 to 5,000 | 22% | 17% |
| Over 5,000 | 16% | 23% |

## Where are Genesys companies based?

Genesys has an unusually large following in Australia: 4.9% of its companies, against 2.2% on the typical tech page. Its companies are based in 130 countries and territories.

| Country | Companies | Share | Typical tech page |
|---|---:|---:|---:|
| United States | 5,478 | 37% | 43% |
| United Kingdom | 910 | 6.2% | 6.4% |
| Australia | 713 | 4.9% | 2.2% |
| India | 712 | 4.9% | 6.9% |
| Brazil | 671 | 4.6% | 2.8% |
| France | 599 | 4.1% | 4.6% |

## Which teams work with Genesys?

Genesys turns up most in job posts for workforce management, IT and WFM teams. Contact center and customer service teams follow.

| Team | Companies |
|---|---:|
| Workforce management | 93 |
| IT | 68 |
| WFM | 68 |
| Contact center | 60 |
| Customer service | 50 |
| Customer care | 41 |

## Which roles mention Genesys most?

Genesys shows up across many roles. The top one, Customer Support, has 7.7% of the job posts. The top four roles cover 22% of these job posts.

| Role | Share | Oct 2025 to Aug 2026 | Mar to May 2026 | Jun to Aug 2026 |
|---|---:|---:|---:|---:|
| Customer Support | 7.7% | 550 | 148 | 143 |
| Operations | 5.3% | 377 | 118 | 112 |
| Call Center | 5% | 354 | 109 | 93 |
| Sales | 3.6% | 259 | 54 | 57 |
| IT Support | 3.5% | 252 | 70 | 64 |
| Software Engineer | 3.3% | 237 | 64 | 54 |

## Which companies started naming Genesys in job posts recently?

Between April and August 2026, Genesys appeared for the first time in job posts at 388 companies: 217 commercial, 97 mid-market and 74 enterprise. Among the new AI-native companies, Maven AGI posted the most jobs naming it: 7.

| Group | Company | Job posts, April to August 2026 |
|---|---|---:|
| AI native | [Maven AGI](https://sumble.com/orgs/mavenagi) | 7 |
| AI native | [Vapi](https://sumble.com/orgs/vapi-ai) | 6 |
| AI native | [DeepL](https://sumble.com/orgs/deepl-se) | 3 |
| AI native | [AI Rudder](https://sumble.com/orgs/airudder) | 3 |
| AI native | [gnani.ai](https://sumble.com/orgs/gnani-innovations) | 2 |
| Commercial | [Commerce](https://sumble.com/orgs/poweredbycommerce) | 4 |
| Commercial | [Parloa](https://sumble.com/orgs/parloa) | 4 |
| Commercial | [Harnois Énergies](https://sumble.com/orgs/harnois-energies) | 4 |
| Commercial | [Hyperion](https://sumble.com/orgs/meethyperion) | 4 |
| Commercial | [Bluewave Technology Group](https://sumble.com/orgs/bluewave-group) | 4 |
| Mid-market | [hiberus](https://sumble.com/orgs/hiberus-tecnologia) | 3 |
| Mid-market | [Headway](https://sumble.com/orgs/headway-ny) | 3 |
| Mid-market | [Interactive Brokers](https://sumble.com/orgs/interactive-brokers) | 3 |
| Mid-market | [TAL Australia](https://sumble.com/orgs/tal) | 3 |
| Mid-market | [One New Zealand](https://sumble.com/orgs/onenz) | 3 |
| Enterprise | [Compass](https://sumble.com/orgs/compass-451c8044) | 4 |
| Enterprise | [WEX](https://sumble.com/orgs/wex) | 4 |
| Enterprise | [Hackensack Meridian Health](https://sumble.com/orgs/hackensack-meridian-health) | 3 |
| Enterprise | [Norwegian Cruise Line Holdings Ltd.](https://sumble.com/orgs/norwegian-cruise-line-holdings) | 3 |
| Enterprise | [Metropolitan Transportation Authority](https://sumble.com/orgs/metropolitan-transportation-authority-7) | 3 |

Companies that named Genesys in a job post for the first time between April and August 2026, ranked by their job posts in those months. AI-native companies get a group of their own, whatever their size. Recruiters and job boards are left out.

## What else do Genesys companies use?

The tool most tied to Genesys is Genesys Cloud. 20% of Genesys companies use it, 15 times the usual rate for their size. Among the tools listed here, NICE is the most widely used, at 23% of Genesys companies.

| Tool | Companies | Also name it | Typical | Times as common |
|---|---:|---:|---:|---:|
| Genesys Cloud | 682 | 20% | 1.3% | 15 times |
| Five9 | 613 | 18% | 1.2% | 15 times |
| AWS Connect | 541 | 16% | 1.1% | 15 times |
| NICE | 778 | 23% | 1.6% | 14 times |
| Talkdesk | 196 | 5.8% | 0.43% | 13 times |
| NICE CXone | 198 | 5.8% | 0.49% | 12 times |
| GCP Dialogflow | 300 | 8.8% | 0.75% | 12 times |
| Verint | 629 | 19% | 1.6% | 12 times |

Shares are out of the 3,390 companies whose job posts name Genesys, not counting firms whose job posts name almost every technology.

## Which project themes come up in Genesys job posts?

Apart from broad digital transformation work, Generative AI comes up most in job posts naming Genesys, in 214 of them. Cloud Migration is next, in 123 job posts.

| Project theme | Job posts |
|---|---:|
| Digital Transformation | 2,059 |
| Generative AI | 214 |
| Cloud Migration | 123 |
| Data Infrastructure Migration | 100 |

- "Drive platform modernization initiatives and migration efforts, with a focus on the Genesys platform (cloud and on-premises)" (Home Credit Philippines, IT Senior Contact Center Solutions Engineer, Nov 4, 2026)
- "In 2027 we will migrate to a new platform, Genesys Cloud, and our team are responsible for securing a smooth transition" (Nordea, Technical Specialist to Traffic & Operational Excellence team in DK, Oct 28, 2026)

## About this data

Sumble built this page. Sumble gives sales, marketing and other GTM teams technographics and hiring signals for the companies they sell to: the technologies each company uses, which teams are hiring and for what, and who reports to whom. That helps a team know who to contact, why now, and what to say.

Sumble covers more than 3.6 million companies, 93 million job posts collected since 2022 and 194 million employee profiles, and tracks more than 37,000 technologies. It finds which technologies a company uses by reading its job posts and its employees' public profiles.

Sumble has a free plan, and the same data is available through its API and MCP server.

A company counts when its own job posts or its employees' public profiles name the technology. Hiring is that technology's share of all job posts collected each month. Quotes are copied word for word from the companies' job posts.

Every figure on this page comes from Sumble's own analysis, and you won't find it outside Sumble.