What is Flexible Workflow?

Flexible Workflow refers to workflow management systems and methodologies that allow for dynamic adaptation and modification of processes. Unlike rigid, pre-defined workflows, flexible workflows can adjust to changing conditions, user input, or data variations. This adaptability is typically achieved through rule-based systems, conditional branching, and human-in-the-loop decision points. They are commonly used in areas such as case management, project management, content approval, and customer service, where processes are not always predictable and require a degree of customization and real-time adjustment.