eTOM Insights | Sumble

What is eTOM?

eTOM (enhanced Telecom Operations Map) is a framework developed by the TM Forum that provides a comprehensive, industry-agreed business process model for telecommunications service providers. It defines the full scope of business processes required to run a service provider, from strategy and infrastructure planning to product development, customer relationship management, and service fulfillment, assurance, and billing. eTOM helps standardize and improve operational efficiency, enabling service providers to align their business processes, integrate systems, and reduce costs. It is commonly used as a blueprint for business process reengineering, systems integration projects, and the development of operational support systems (OSS) and business support systems (BSS).

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What other technologies are related to eTOM?

eTOM Complementary Technologies

SID

SID (Shared Information/Data Model) provides a common data model that supports eTOM business processes. It's a key component of the TM Forum Framework.

mentioned alongside eTOM in 52% (227) of relevant job posts

TAM

TAM (Telecom Applications Map) is a framework that complements eTOM by providing a structure for classifying and understanding the applications used in the telecommunications industry.

mentioned alongside eTOM in 18% (178) of relevant job posts

ODA

ODA (Open Digital Architecture) enables a modular, cloud-native approach which is complementary to eTOM by providing a more modern and flexible architecture.

mentioned alongside eTOM in 10% (62) of relevant job posts