Customer Relationship Management (CRM)
What is Customer Relationship Management (CRM)?
Customer Relationship Management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. A CRM system helps businesses improve customer service, streamline operations, increase sales, and retain customers. CRMs typically consolidate customer data from different channels, which can include a company's website, telephone, email, live chat, marketing materials, and social media.
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