What is CMMN?

CMMN (Case Management Model and Notation) is a graphical notation for modeling and managing unstructured, knowledge-intensive, and unpredictable business processes, often referred to as 'cases'. Unlike BPMN (Business Process Model and Notation), which focuses on structured, repeatable processes, CMMN is designed for processes where the sequence of activities is not predetermined and can vary based on circumstances. CMMN allows for flexible and adaptive case handling, supporting human decision-making and collaboration in managing complex situations. It's commonly used in areas like healthcare, legal services, and customer service where processes require adaptability and contextual awareness.