Cisco Unified Contact Center Express (UCCX)
What is Cisco Unified Contact Center Express (UCCX)?
Cisco Unified Contact Center Express (UCCX) is a single-server, integrated customer interaction management solution for businesses. It is commonly used to manage inbound and outbound voice, email, and chat interactions with customers. It provides features like automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), and reporting capabilities to help organizations improve customer service and agent productivity.
Which job functions mention Cisco Unified Contact Center Express (UCCX)?
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