Cisco Unified Contact Center Express Insights

What is Cisco Unified Contact Center Express?

Cisco Unified Contact Center Express (Unified CCX) is a single-server, single-database customer contact management solution for businesses. It's commonly used for handling inbound and outbound voice calls, email, chat, and social media interactions, providing features like automatic call distribution (ACD), interactive voice response (IVR), agent scripting, and reporting to improve customer service and agent productivity. It is typically used by small to medium sized businesses.

Find organizations using Cisco Unified Contact Center Express on Sumble →

What other technologies are related to Cisco Unified Contact Center Express?

Cisco Unified Contact Center Express Competitor Technologies

Microsoft Teams

Microsoft Teams offers calling and contact center features, which can be used as an alternative to Cisco Unified Contact Center Express, particularly for organizations already heavily invested in the Microsoft ecosystem.

mentioned alongside Cisco Unified Contact Center Express in 0% (51) of relevant job posts

Cisco Unified Contact Center Express Complementary Technologies

Cisco Unity Connection

Cisco Unity Connection provides voicemail and unified messaging capabilities that can be integrated with Cisco Unified Contact Center Express to provide a more comprehensive communication solution.

mentioned alongside Cisco Unified Contact Center Express in 11% (101) of relevant job posts

Cisco Unified Communications Manager

Cisco Unified Communications Manager (CUCM) is a call control platform that is often used in conjunction with Cisco Unified Contact Center Express. CUCM handles call routing and management, while UCCX provides contact center specific functionality.

mentioned alongside Cisco Unified Contact Center Express in 7% (107) of relevant job posts