Cisco Unified Contact Center Express
**Cisco Unified Contact Center Express**
What is Cisco Unified Contact Center Express?
Cisco Unified Contact Center Express (Unified CCX) is a single-server, single-database customer contact management solution for businesses. It's commonly used for handling inbound and outbound voice calls, email, chat, and social media interactions, providing features like automatic call distribution (ACD), interactive voice response (IVR), agent scripting, and reporting to improve customer service and agent productivity. It is typically used by small to medium sized businesses.
What other technologies are related to Cisco Unified Contact Center Express?
Cisco Unified Contact Center Express Competitor Technologies
Cisco Unified Contact Center Express Complementary Technologies
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