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Cisco Unified Contact Center Enterprise (UCCE)

Last updated May 19, 2025, generated by Sumble

What is Cisco Unified Contact Center Enterprise (UCCE)?

Cisco Unified Contact Center Enterprise (UCCE) is a comprehensive, IP-based contact center solution that provides intelligent call routing, sophisticated call treatment, network-to-desktop CTI, and integrated management reporting. It is commonly used by large enterprises to manage high volumes of customer interactions across various channels, improve agent productivity, and enhance the overall customer experience.

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What other technologies are related to Cisco Unified Contact Center Enterprise (UCCE)?

Cisco Unified Contact Center Enterprise (UCCE) Complementary Technologies

SIP

Session Initiation Protocol (SIP) is a signaling protocol widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP) networks. UCCE utilizes SIP for call control and signaling.

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