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CCAI

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**CCAI**

What is CCAI?

CCAI likely refers to Contact Center AI, a suite of AI solutions designed to improve customer service in contact centers. It typically includes virtual agents (chatbots or voicebots) that handle initial customer interactions, AI-powered agent assist tools that provide real-time guidance and information to human agents, and analytics tools that provide insights into customer interactions and agent performance.

Which organizations are mentioning CCAI?

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