CC&B Insights | Sumble

What is CC&B?

Oracle Utilities Customer Care and Billing (CC&B) is a comprehensive customer information and billing system designed for utilities. It supports the entire customer lifecycle, from meter reading and billing to payment processing and customer service. It is commonly used by utility companies (e.g., water, gas, electricity) to manage their customer base, automate billing processes, and improve customer service.

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What other technologies are related to CC&B?

CC&B Competitor Technologies

C2M

Oracle Utilities Customer To Meter (C2M) is a direct competitor to CC&B, offering similar functionality for customer information and meter management.

mentioned alongside CC&B in 34% (126) of relevant job posts

Siebel

Siebel was a Customer Relationship Management (CRM) system that, in some contexts, overlapped with the functionality of CC&B, particularly in customer management aspects. Though now legacy, it competed previously.

mentioned alongside CC&B in 1% (130) of relevant job posts

SAP

SAP offers industry-specific solutions and can compete with CC&B for utilities customer management, billing, and related functions, especially with SAP S/4HANA.

mentioned alongside CC&B in 0% (79) of relevant job posts

CC&B Complementary Technologies

OUAF

Oracle Utilities Application Framework (OUAF) is a platform that CC&B runs on, providing common services and infrastructure. It's strongly complementary.

mentioned alongside CC&B in 21% (59) of relevant job posts

MDM

Master Data Management (MDM) solutions can complement CC&B by ensuring consistent and accurate customer and meter data across the organization.

mentioned alongside CC&B in 0% (104) of relevant job posts

Hyperion

Hyperion (Oracle EPM) is used for financial planning and analysis. Utilities use financial data, so this is a complement.

mentioned alongside CC&B in 0% (133) of relevant job posts