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Call Center

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**Call Center**

What is Call Center?

A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call center is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, client relationship management, or debt collection are also made. In addition to a call center, collective handling of letters, faxes, and e-mails, and use of live support chat on websites are considered contact centers.

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