Bank Communication Management
**Bank Communication Management**
What is Bank Communication Management?
Bank Communication Management (BCM) refers to the systems and processes banks use to manage and optimize their communications with customers and internal stakeholders. This includes handling various communication channels (e.g., email, SMS, in-app messaging, postal mail, phone calls), ensuring consistent messaging, adhering to compliance requirements, and tracking communication effectiveness. BCM systems often integrate with other banking platforms, such as CRM and core banking systems, to provide a unified view of customer interactions.
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