Agency360, offered by Verint, is a workforce management solution designed specifically for optimizing the performance of outsourced or partner agents. It provides tools for forecasting, scheduling, real-time adherence monitoring, and performance reporting across multiple agencies. The technology is used to improve service quality, reduce costs, and ensure consistent customer experiences when using external contact center resources.
Whether you're looking to get your foot in the door, find the right person to talk to, or close the deal — accurate, detailed, trustworthy, and timely information about the organization you're selling to is invaluable.
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