Genesys Cloud CX Architect (formerly Advantage Architect) is a cloud-based application used to design and manage contact center flows. It provides a visual, drag-and-drop interface for creating call flows, IVR menus, chatbots, and other customer interactions. It allows businesses to customize and automate customer journeys, improving customer experience and agent efficiency.
Whether you're looking to get your foot in the door, find the right person to talk to, or close the deal — accurate, detailed, trustworthy, and timely information about the organization you're selling to is invaluable.
Use Sumble to: